Sutherland is searching for a Team Manager to lead, develop, and motivate a high-performance team of sales professionals. We are looking for someone who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!
The person in this role will impact the business by driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. They will also have administrative responsibilities, such as attendance tracking, queue administration, and corrective delivery.
Team Managers in this role get to: Influence the lives of others: Develop, train, and manage team members Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Keep leaders informed: Relay important information in the form of timely and accurate reports
Our most successful candidates will have: • Experience in managing a team of work-from-home direct reports. • Experience and knowledge in sales • A Bachelor’s degree • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues • Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner • Strong customer-orientation when managing communications and issues • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives • A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player