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Job ID / Title:
Bilingual Patient Admissions Representative
Job Category:
Customer Service Internet
Work Location:
Lawrence General Hospital

Job Description

Sutherland is thrilled to announce that we are now hiring Bilingual Patient Admissions Representatives in Lawrence, MA. 1st, 2nd, 3rd, and per diem shifts, weekday and weekends available.


We are a multi-national, technology-enabled process transformation enterprise, committed to providing business-cycle support solutions for major business leaders. If you are looking to join a team committed to stability and success, let’s hear from you!

We need you to:
  • Work directly with patients to accurately obtain benefit information, co-pay, co-insurance, out/in network benefits, patient authorization, and pre-authorization within an ER setting
  • Organize and prioritize multiple projects, activities and deadlines
  • Uphold confidentiality in accordance with HIPPA regulations
  • Work positively and productively in a fast-paced environment
  • Have strong attention to detail and accuracy
  • Interact with clients and company professionals with mutual respect and professionalism


To join us you’ll need:
  • A High School diploma or GED
  • Fluency in both Spanish and English
  • Ability to type a minimum of 45 WPM (a must)
  • CPAT certification (preferred)
  • Knowledge of obtaining benefit information, co-pay, co-insurance, out/in network benefits, authorization and pre-authorization preferred
  • 2-3 years’ related work experience
  • Previous experience in a hospital setting a PLUS
  • Excellent written and verbal communication skills
  • Previous experience working with Microsoft Excel 

Apply Now