Apply Now    
Job ID / Title:
Healthcare Customer Advocate
Job Category:
Customer Service Internet
Work Location:

Job Description

Sutherland is on the lookout for a dynamic Healthcare Customer Advocate in Syracuse, NY to contribute to our diverse and fast-growing team!


Our benefits include: 

  • PTO and paid holidays
  • Four comprehensive medical plans, dental, vision
  • 401(k), disability, and life insurance
  • Recognition programs and rewards

Your new career will include:

  • Answering inbound calls to provide exceptional support to customers. These calls could include questions regarding benefits, coverage, plan options, claims, prescriptions, payments, and other general questions
  • May involve email and/or chat support
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Consistently meet cycle time/productivity goals that are aligned with corporate objectives


All you need is:

  • High School Diploma
  • 1+ years of customer service experience
  • Contact center or call center experience
  • Healthcare industry experience highly desired
  • Stable work history
  • Excellent communication skills
  • Good typing and analytical skills

Thrive in an exciting, fast-paced environment where your efforts are truly recognized and your innovative ideas are encouraged! A career with meaning starts here. Submit your resume today!


Be you. Join us.

Apply Now