Are you ready to be part of something epic? Sutherland is hiring professionals to provide Technical Support and Customer Service for one of the world's largest gaming platforms while working from your remote or home office!
This is a part-time position. Weekly hours will range between 20 and 29 depending on business needs and agent performance. There is a performance-based incentive bonus, that you may earn up to an additional $4 per hour during the month earned, in addition to the hourly rate, after the successful completion of training, nesting, and your first month of production.
This is the job for you if:
You are an experienced gamer and/or have a background in gaming technical support
You can execute on delivering a great customer experience
You are an early adopter: the first of your friends to buy the latest gaming platform
You are the "Go-To" person who helps others get the most out of their systems
You are technically savvy and understand Routers/Streaming Video/Web Applications
You can handle multiple call types, i.e. billing issues, internet connectivity with the gaming console, and hardware technical support
If this describes you down to your core, then we want you on our team!
We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of the gaming platform. We’re looking for dynamic, outside-the-box thinkers with the individual initiative to do everything possible to ensure that every customer is beyond satisfied.
Note: These positions are 100% work from home and are only available to residents of the contiguous United States.
Our most successful candidates have:
passion for the customer and the customer’s experience
the ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving those needs
the self-discipline and independence to work remotely from home
familiarity with social networking (Facebook, Twitter, YouTube, etc.)
familiarity with the gaming environment and the modern gaming consoles
a demonstrated ability to perform at a high level, with a strong aptitude to adjust to change
excellent verbal and written communication skills; proficient reading skills to analyze, interpret, and address customer needs
the ability to handle multiple tasks simultaneously, including offline or special project work
flexibility to work additional hours, if needed
basic experience using Microsoft Office suite
a minimum of one year of customer service experience, preferably in a contact center environment
minimum keyboard skills of 30 WPM (verified with typing test during application process)
a High School Diploma/GED
Sutherland is on the lookout for the best in class. Are you wondering if you have what it takes to be the best? Better yet, do you already know you’re the best?
We want to hear from YOU!
During the holiday season, consultants are scheduled and expected to work during peak call periods. Consultants will not be approved to take time off, outside of their scheduled two days off each week. Those dates are November 1 - November 7, November 23 – November 28, and then December 17 – January 6. Consultants will be required to work Christmas Day (12/25) and the day after Christmas (12/26).
While this position is part-time, during the period of December 24 – December 30, consultants will be scheduled for 40 hours per week with opportunities for overtime.
Minimum Home Office Requirements:
- 20-inch monitor
- Sutherland will provide a Thin Client PC with VOIP phone technology
- Dual ear (designed to minimize audio interference from outside sources)
- Noise cancelling microphone
- The recommended headset minimum is the Plantronics AUDIO478. Headsets with the same requirements from Jabra or Logitech may also be used.
Minimum Internet speeds of 5 Mbps upload and 7 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools.
Sutherland is a drug free workplace, including our work-from-home positions.