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Job ID / Title:
Business Analyst
Job Category:
Reporting & Research
City:
Mandeville
State:
Manchester
Work Location:
Ward Ave

Job Description


Sutherland is seeking an analytical and strategic-thinking person to join us as Business Analyst. We are a group of forward-thinking and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


Business Analysts in this role get to:

  • Impact the bottom line: Drive standardized, scalable and replicable processes globally throughout service delivery 
  • Take the lead: Lead cross-functional teams in implementing initiatives and achieving objectives 
  • Strengthen relationships: Establish and maintain communication with global team members; understand needs, resolve issues, and meet expectations 
  • Improve workflow: Infuse quality in all facets of service delivery and determine how to create meaningful measurements, dashboards and audit trails 
  • Keep Sutherland aligned: Create, capture and deploy best practices of Sutherland across various processes 
  • Represent Sutherland: Help Sutherland be at the forefront of customer experience movement as measured by NPS through continuous improvement 

Qualifications

Our most successful candidates will have:

  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be customer-oriented in managing communications and issues
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Be able to work in MS Office
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