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Job ID / Title:
Work-at-Home Customer Support (Cable Industry) 12/5/17 Class
Job Category:
Customer Service Phone
City:
USA Work at Home
State:
USA Work At Home
Work Location:
USA Work at Home

Job Description


Are you looking for a job in a fast-paced and energetic environment? Do you have what it takes to provide customers with superior service and support by using your active listening and questioning skills? Do you have a firm understanding of, or desire to learn, technology and communication devices to help customers with their internet service?

Yes? We NEED you!

Sutherland’s Work-At-Home division is currently hiring for customer-focused individuals just like you!

Note! These full-time positions are 100% work-from-home and are only available to residents of the contiguous United States.

Responsibilities:

As a Customer Support Representative you work with a supportive, service-oriented team. We take our job and our customers seriously and are looking for only the best consultants. Here’s what is expected from all of our consultants:

  • Answer inbound calls from customers to assist with questions about products, services, answer basic programming questions, or troubleshoot issues
  • Educate customers about a product or service they currently have
  • Offer customers solutions through other products and services that would help to meet their needs using a service-to-sales approach
  • Use active listening and probing question skills to help troubleshoot and resolve customer technical issues
  • Verify customer account information and update necessary information, as needed
  • Access the company databases and provide instructions to customers to determine the root cause of their problem
  • Multi-task and interact with other departments to resolve customer needs, check status of work orders, and schedule appointments and service calls
  • Ensure customer needs are met with follow-up calls and communications Handle multiple tasks simultaneously while creating an exceptional caller experience
  • Driven for success and comfortable working independently
  • Attend job-related training, refresher training, updates, and cross training
  • Participate in team meetings and individual team meetings
  • Read and stay up-to-date with reference materials, announcements, promotions, changes, specials, policies, and other company business
  • Extensive paid training
  • Unlimited advancement opportunities
  • Performance bonuses
  • Sales incentives
  • Unique recognition programs

Does this sound like your dream job? It should, because it is! Join our supportive team to receive:

 

 

Qualifications

To be eligible for this position, you need:

  • A high school diploma or GED
  • Basic PC keyboarding skills, basic Microsoft Office experience (Outlook, Word, Excel)
  • Direct client contact technical support experience (preferred)
  • Excellent verbal and written communication skills; proficient reading skills
  • Excellent problem diagnosis and problem-solving skills
  • Multi-tasking skills, showcased through the use of several applications
  • CRM application experience (preferred, but not required)
  • Service to sales experience (preferred, but not required)
Working from home is easiest when you are equipped with everything that you need! You must have:
  • Excellent Internet connectivity:
  • Access speeds of 1 Mbps upload and 5 Mbps download – the faster the better!
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • Productive work environment:
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • A quiet and distraction-free, secure place to work.
  • A computer with:
  • 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
  • 2 GB RAM
  • 10 GB available hard drive space
  • One or more available USB ports (2.0 or greater)
  • Sound/audio support
  • Windows 7, Windows 8, Windows 8.1, or Windows 10
  • A headset that is/has:
  • USB
  • Dual ear
  • Noise-cancelling microphone
  • *Preferred: Logitech USB H570e, Jabra UC Voice 150, or Microsoft Life Chat LX-6000 for Business
Sutherland is a drug free workplace, including our work-from-home positions.

 

 

 

 

 

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