Sutherland Healthcare Solutions is a leading provider of revenue cycle management solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office services that span the hospital revenue cycle workflow from patient admission, charge capture, claims processing and receivables management. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation.
SUMMARY OF RESPONSIBILITIES
The Self Pay Collector is responsible for a variety of functions: the follow-up of accounts receivable and collections; these include, but are not limited to reimbursement, cash and denial application of assigned third party accounts.
DUTIES AND RESPONSIBILITIES
- Responsible for timely follow up on patient balances.
- Take inbound calls from patients, insurance & other third-party businesses. Make outbound calls to patients & Insurance carriers regarding outstanding balances.
- Understand payer contracts, rules and regulations.
- Understand and apply all client policies on billing & coding.
- Review claim denials, rejections and take appropriate action.
- Communicate issues and offer suggestions to management for process improvements.
- Understand and apply federal and state rules and regulations.
- Perform all tasks in accordance with the RCMS Best Practice model.
- Perform all tasks in accordance with Sutherland Client Compliance policies. Document account activity in the Patient Accounting system.
- Perform other duties as assigned.
- Clerical functions including scanning, copying, faxing, and filing.
- High School diploma or GED required.
- 1-2 years’ work-related experience would be an added advantage but not required.
- Must be able to work Monday-Friday, 10am - 6:30pm and/or 12:30pm - 9pm. Must be flexible to work weekends as needed.
- Excellent communication skills required.
- Must be self-motivated and able to work autonomously with outstanding verbal, written and interpersonal skills.
- Ability to develop relationships at all levels and work positively and productively in fast-paced environment not just within the company but with clients as well.
- Ability to adapt to change, organize and prioritize multiple projects, activities and deadlines.
- Must be able to use computer and basic applications like Word, Excel & Outlook.
- Must abide by all internal company policies, HIPPA & all other state and federal regulations.
- Professional certification like CPAT is an added advantage but not required
- Hospital/Physician experience is an added advantage but not required
- IDX, Epic, SMS Invision, I-series, Meditech experience is an added advantage but not required