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Job ID / Title:
Training Manager
Job Category:
Talent Engagement & Development
City:
Coral Springs
State:
FL
Work Location:

Job Description


Sutherland is seeking a reliable and organized person to join us as a Training Manager. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
 
POSITION SUMMARY
  • Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations, manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs), train classes as and when required
  • Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of –
    a) conformance to curriculum/content delivery methods b) calibrate & conform to client prescribed/mutually agreed qualitative standards c) coach T-Specs/ ATS’s/Nesting Support Staff to effectively conduct/manage individual, group and class interactions
  • Assess/Analyze/Monitors participant and class performance – as measured by KPIs during Nesting/Classroom -
  • Prepare regular/accurate and meaningful internal and external reports related to training.
  • Plan and plot in for resources as required (weekly, Bi-weekly, monthly).
  • Prepare analysis & action plans to improve trainer/training delivery
  • Delivery of training programs as and when required/ Delivery Demo for trainers as per coaching plans.
  • Development of training for all aspects of client projects, including soft skills and technical skills
  • Participate in routine client/learner interaction
  • Perform other related duties and assignments as required and as assigned by supervisor or manager.

Qualifications

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