Job ID / Title:
Talent Engagement & Development
Sutherland is seeking a reliable and organized person to join us as a Training Manager. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Observe and review training delivery and coach and develop trainers on the same/ Supervise delivery of training & nesting operations, manage and supervise a team of 6-10 trainers/Training Specialists (T-Specs), train classes as and when required
Provide technical/soft-skills related coaching/guidance to the T-Specs in aspects of –a) conformance to curriculum/content delivery methods b) calibrate & conform to client prescribed/mutually agreed qualitative standards c) coach T-Specs/ ATS’s/Nesting Support Staff to effectively conduct/manage individual, group and class interactions
Assess/Analyze/Monitors participant and class performance – as measured by KPIs during Nesting/Classroom -
Prepare regular/accurate and meaningful internal and external reports related to training.
Plan and plot in for resources as required (weekly, Bi-weekly, monthly).
Prepare analysis & action plans to improve trainer/training delivery
Delivery of training programs as and when required/ Delivery Demo for trainers as per coaching plans.
Development of training for all aspects of client projects, including soft skills and technical skills
Participate in routine client/learner interaction
Perform other related duties and assignments as required and as assigned by supervisor or manager.