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Job ID / Title:
Associate Manager - Account Management
Job Category:
Service Delivery Management
City:
Chesapeake
State:
VA
Work Location:
Executive Blvd

Job Description


Sutherland is searching for a Customer Service Team Manager to lead, develop, and motivate a high-performance team of support professionals.

 

We are looking for somebody who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!


A Team Managers in this role gets to:

Influence the lives of others: Develop, train, and manage team members

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and exceed expectations

Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions

Keep management updated: Relay important information in the form of timely and accurate report

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction

 

Qualifications

Our most successful candidates will have:

  • Demonstrated leadership skills; able to take the lead in making improvements and resolving issues
  • Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
  • Act with ownership, accountability, and urgency
  • Ability to be customer-oriented in managing communications and issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player
  • Must be LEAD 100 Certified

 

Apply Now