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Job ID / Title:
UX Conversational Designer
Job Category:
Application Development
San Francisco
Work Location:
The Magna Building

Job Description

As a Designer at Sutherland Labs, you’ll lead the design of best-in-class experiences - exploring ideas, giving birth to prototypes and elevating live product deployments to support our mission of simplifying and automating customer engagement and service processes.

You’re a versatile designer, able to create diverse deliverables that integrate content, copy, visual design and user interface requirements to create an optimal user experience. You see the big picture, working with team members to understand business objectives and technical capabilities that inform the solution. You thrive amid different perspectives and collaborate fluidly with cross-functional teams while forging ahead in ambiguous, uncharted UX territories. 

For more information about Sutherland Labs, please visit:
For more information about Sutherland Global, please visit:

Key Responsibilities

     Create high-quality user experience deliverables that bring our AI ideas to life.

     Lead the design of the platform within the product development lifecycle while partnering with product and engineering to push ideas from concept through to the delivery of production functionality. Delivery primarily involves researching and designing the user experience, including the visual and conversational elements of the user interface.

     Provide thought leadership in the area of building AI-driven conversational experiences, drawing on your experience and ingenuity to level-up both what and how we deliver.

Support initiatives to build prototypes, create documentation and other assets to support the sales process.



      3+ years of experience delivering successful and innovative consumer-facing products with your fingerprints all over them - we want to hear about how you were unwilling to to make your problems your customers’ problems and you’re proud of what you’ve accomplished.

      Strong, well rounded portfolio (e.g., GitHub, Behance, personal website) that showcases the required areas of experience

      UX, UI, IxD, research, visual design and prototyping skills.

      Writing skills: Conversational design requires playing well with words, phrases, grammar, punctuation, intonation, etc.


Personal skills

     Hunger & Curiosity: You have an insatiable desire to grow and explore and raise the bar in building AI-driven and conversational experiences.

     Eagerness to embrace the unknown and inspire new ways of thinking

     Ownership mindset: Reliable, takes pride in the quality of their work


      Prior experience across different working environments, including: agency/dev shop, enterprise, startups and innovation divisions

      Familiarity with chatbot/IVR development: Amazon Lex, Google API.AI,, Watson, etc.

      Prior experience with client-side technologies (HTML, CSS, JavaScript)

      Prior experience with ML/AI development, big data analytics and applications, and messaging apps and platforms



     Eligibility to work in the US permanently without sponsorship

     Availability for global and domestic travel

     Must have experience or flexibility to work with distributed teams across multiple time zones

     Role is located in San Francisco

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