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Job ID / Title:
Professional - Scheduling
Job Category:
Program Management
Work Location:
Total Corporate Center

Job Description

Sutherland is seeking an attentive and organized person to join us as Senior Specialist for Work Force Management (Scheduling). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

  • Drive Sutherland forward: Work with the WFM team in achieving performance and productivity metrics
  • Support the team: Help with meeting client demands and expectations
  • Impact the bottom line: Effectively communicate SL drivers, reports, and historical data
  • Strengthen relationships: Continually educate the organization on the fundamental aspects and impact of WFM
  • Keep things running: Maintain communication with consultants and participate in scheduling procedures and adherence; analyze real-time workload requirements


  • Be customer-oriented in managing communications and issues
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be able to work independently and with minimal supervision
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