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Job ID / Title:
Director - Collections
Job Category:
Service Delivery Management
Work Location:
Berthaphil II

Job Description

Sutherland is searching for a Business Director. This exceptional individual will have a passion to grow our business. The ideal candidate will have the personality and skills to open new accounts and maintain relationships with partners.  We are looking for someone who is both approachable and ambitious. If you have what it takes and are looking for a fast-paced and fulfilling career within a stable and expanding company, you need to apply!

  • Impact the bottom line: Work to achieve operational efficiency, performance, and financial metrics
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Control risk: Lead risk management initiatives; oversee BCP planning, testing, and activation
  • Drive Sutherland forward: Grow current business and win new clients through process improvement projects
  • Keep Sutherland aligned: Conduct regular audits and reporting; ensure compliance with all organizational and contractual policies and procedures
  • Set the path to success: Partner with and support HR with hiring, on-boarding, training, and implementing employee engagement activities


  • Be customer-oriented in managing communications and issues
  • Be persuasive in communicating and presenting the scope of Sutherland’s products to industry prospects
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Have a proven track record of meeting and exceeding quota and targets
Apply Now