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Job ID / Title:
Manager - Account Management
Job Category:
Account Management
City:
Las Vegas
State:
NV
Work Location:
Sahara Ave

Job Description


Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager for a new line of business providing member support & credit review services. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Account Managers in this role get to:
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations 
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations 
  • Improve the company: Make recommendations to enhance processes and boost ease and efficiency 
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction 
  • Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge

Qualifications

Our most successful candidates will have:

  • A Bachelor’s Degree
  • Three years operations and management experience; Process transformation experience required
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Excellent working knowledge of MS Office applications
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