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Job ID / Title:
Manager - Account Management
Job Category:
Service Delivery Management
City:
Chesapeake
State:
VA
Work Location:
Executive Blvd

Job Description


Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. The Account Manager will manage the performance of their team from both a quality and operational standpoint while working from their remote or home office. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


Account Managers in this role get to:


Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations


Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations


Improve the company: Make recommendations to enhance processes and boost ease and efficiency


Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction


Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge

Qualifications

Our most successful candidates will have:
  • Experience in managing a work-from-home team
  • Three or more years of process transformation experience
  • Three years of operations and management experience
  • Bachelor’s Degree
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Open availability
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Excellent working knowledge of MS Office applications
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