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Job ID / Title:
Assoc Mgr-Account Management
Job Category:
Service Delivery Management
City:
Tarlac City
State:
Tarlac
Work Location:
Tarlac IT Park II

Job Description


Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

  • Influence the lives of others: Develop, train, and manage team members
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Keep management updated: Relay important information in the form of timely and accurate report
  • Coach and Develop teamCoach and Develop team

Qualifications

  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Have excellent working knowledge of MS Office applications
  • Financial Background 2+ years Supervisory experience Collections experience
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