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Job ID / Title:
Continuous Improvement Manager
Job Category:
Customer Experience
City:
Taguig
State:
Manila
Work Location:
Total Corporate Center

Job Description


* Supports the Site OE Lead and Service Delivery team in achieving internal and external goals by exemplifying the core values of the organization: Integrity, leadership, people, clients and entrepreneurial spirit. * Supports the Site OE Lead and Service Delivery team in achieving client and employee satisfaction while earning maximum potential revenue and margin through sustainable and repeatable projects * Responsible for process improvement projects to reduce variation and waste * Works with the site team to achieve optimal results on efficiency metrics and helping the site team to achieve promoter status, grow current business and win new clients through process improvement projects that will improve customer lifetime value * Works with the site team to support the Service Delivery team to achieve Platinum Standard/Operational Excellence in Client metrics through gap analysis and process improvement projects * Works with the site team to support activities in ensuring achievement of financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty reduction or elimination and operational costs reduction. * Supports Focus Metrics activities with the site assigned  Conducts regular audits and reporting against compliance in all contractual and regulatory requirements (i.e. SOW and government requirements). * Works with the site/client team in upholding compliance in all organization policies and standard procedures. * Support projects:  - Data collection and preparation for analysis  - Manage and validate execution of action items identified in the project * Data Analysis:  - Data analysis for ad-hoc requests (those that cannot be accomplished by reporting team)  - Support analysis on projects * Validate control plans and governance processes set up in the business. Maintain and publish OE dashboards (like projects, OE action item tracker, etc.). ""

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