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Job ID / Title:
Self Pay Specialist
Job Category:
Customer Service Internet
Work Location:
Brighton Road

Job Description


Sutherland Healthcare Solutions is a leading provider of revenue cycle management solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office services that span the hospital revenue cycle workflow from patient admission, charge capture, claims processing and receivables management. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation.



The Self Pay Collector is responsible for a variety of functions: the follow-up of accounts receivable and collections; these include, but are not limited to reimbursement, cash and denial application of assigned third party accounts. 



  • ·        Responsible for timely follow up on patient balances.
  • ·        Take inbound calls from patients, insurance & other third party businesses.
  • ·        Make outbound calls to patients & Insurance carriers regarding outstanding balances.
  • ·        Understand payer contracts, rules and regulations.
  • ·        Understand and apply all client policies on billing & coding.
  • ·        Review claim denials, rejections and take appropriate action.
  • ·        Communicate issues and offer suggestions to Management for process improvements.
  • ·        Understand and apply federal and state rules and regulations.
  • ·        Perform all tasks in accordance with the RCMS Best Practice model.
  • ·        Document account activity in the Patient Accounting system.
  • ·        Perform other duties as assigned.
  • ·        Clerical functions including scanning, copying, faxing, and filing.



  • ·        High School diploma or GED required.
  • ·        1-2 years’ work related experience would be an added advantage but not required.
  • ·        Excellent communication skills required.
  • ·        Must be self-motivated and able to work autonomously with outstanding verbal, written and interpersonal skills.
  • ·        Ability to develop relationships at all levels and work positively and productively in fast-paced environment not just within the company but with clients as well.
  • ·        Ability to adapt to change, organize and prioritize multiple projects, activities and deadlines.
  • ·        Must be able to use computer and basic applications like Word, Excel & Outlook. (If not training will be provided)
  • ·        Must abide by all internal company policies, HIPPA & all other state and federal regulations.
  • ·        Professional certification like CPAT is an added advantage but not required
  • ·        Hospital/Physician experience is an added advantage but not required
  • ·        SMS Invision, I-series, Meditech experience is an added advantage but not required

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