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Job ID / Title:
Sr. Associate - SQMS
Job Category:
Quality Assurance
Las Vegas
Work Location:
Sahara Ave

Job Description

Sutherland is seeking an attentive and analytical person to join us as a Quality Assurance Specialist to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Specialists in this role get to:

  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction 
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations 
  • Keep management updated: Relay important information in the form of timely and accurate reports 
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations 


Our most successful candidates will have:

  • QA experience
  • Ability to work in MS Office
  • Ability to work in a fast-paced environment
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Apply Now