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Job ID / Title:
LEAD - Product Support
Job Category:
Platform Solution
Tamil Nadu
Work Location:
Shriram Gateway

Job Description

Sutherland is seeking a reliable and technical person to join us as Lead - Product Support. We are a group of hard-working and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

  • Support the team: Maintain the code base for the projects that are assigned; support development of tools & solutions for deployment within various programs of Sutherland 
  • Keep management updated: Communicate to your peers and managers promptly as and when required.
  • Enable the workforce: Work on bug fixes/issues that arise in the production environment and resolve them at the earliest; test & understand new technologies
  • Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations
  • Help others: Provide continuous support to development of tools and solutions for deployment within various programs; support SD in implementation of SmartLeap tools & solutions


Education Requirements: Bachelor Degree

Experience Requirements: 4- 6 years of Good understanding and working knowledge on Windows Operating System; experience with scripting language to create batch files, script files etc.

Certification Requirements: Industry relevant certificates such as MCP, MCSA, N+, CCNA, CEH will be an added advantage.


To succeed in this position, you must:


  • Be a keen learner of technology
  • Have basics knowledge of windows crash analysis
  • Have good exposure to Security space and knowledge of hardware
  • Be reliable in following through with commitments and responsibilities
  • Be creative and resourceful in finding effective solutions to problems and situations
  • Have good understanding and working knowledge on Windows operating systems
  • Have ability to research on infections by lab work, industry expert coordination, third party solution analysis etc.
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have good understanding of networking concepts, firewall, network communication paradigms, network protocols etc.
  • Have strong verbal and written communication skills; be able to communicate technical concepts in a clear, constructive, and professional manner to non-technical users
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