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Job ID / Title:
Job Category:
Quality Assurance
Work Location:

Job Description

Sutherland Global Services is seeking an experienced and passionate person to join us as Manager - Quality. We are a group of hardworking and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Keep Sutherland aligned: Support, create, and oversee proper documentation of processes and/or employees and ensure adherence to policies and guidelines
  • Keep management updated: Relay important information in the form of timely and accurate reports


Education Requirements: Graduate
Experience Requirements: Minimum 1 year as a manager Quality or 3 years as Associate Manager Quality in a customer service program
Certification Requirements: Six Sigma Green Belt preferred 
Language Requirements: English/Hindi
To succeed in this position, you must: 

  • Be able to work in MS Office applications 
  • Be able to work in a fast-paced environment
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Apply Now