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Job ID / Title:
Manager - Collections
Job Category:
Banking & Finance
City:
Clark
State:
Pampanga
Work Location:
Berthaphil II

Job Description


At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager (Collections) who will establish and create strategies that will enhance processes and boost ease and efficiency.

If you are a Manager looking for a global career, do not miss this opportunity!

As a Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

KEY RESPONSIBILITIES:

 

·         Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;

·         Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;

·         Identify the training needs that will equip the staff with fundamental skills and knowledge;

·         Have a thorough understanding of the various system tools and operational procedures utilized within the program;

·         Collaborate with stakeholders on a regular basis for changes on promotions and updates; and

·         Conduct all defined and required process compliance and adherence to all team members, partners and third party providers.

 

 

MINIMUM QUALIFICATIONS:

 

·         Earned a Bachelor’s Degree in any field

·         At least 6 years of work experience in the same industry (with 2-3yrs of management experience)

·         Work experience in Collections/Financial/B2B is required

·         Strong verbal and written communication skills

·         Excellent working knowledge on Microsoft Office applications

·         Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

·         Strong analytical skills

·         Demonstrated leadership skills


Qualifications

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager (Collections) who will establish and create strategies that will enhance processes and boost ease and efficiency.

If you are a Manager looking for a global career, do not miss this opportunity!

As a Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

KEY RESPONSIBILITIES:

 

·         Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;

·         Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;

·         Identify the training needs that will equip the staff with fundamental skills and knowledge;

·         Have a thorough understanding of the various system tools and operational procedures utilized within the program;

·         Collaborate with stakeholders on a regular basis for changes on promotions and updates; and

·         Conduct all defined and required process compliance and adherence to all team members, partners and third party providers.

 

 

MINIMUM QUALIFICATIONS:

 

·         Earned a Bachelor’s Degree in any field

·         At least 6 years of work experience in the same industry (with 2-3yrs of management experience)

·         Work experience in Collections/Financial/B2B is required

·         Strong verbal and written communication skills

·         Excellent working knowledge on Microsoft Office applications

·         Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

·         Strong analytical skills

·         Demonstrated leadership skills


Apply Now