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Job ID / Title:
Associate Manager - Application Support
Job Category:
Healthcare
City:
Hyderabad
State:
Andhra Pradesh
Work Location:
Kondapur Village

Job Description


Sutherland is seeking an attentive and analytical person to join us as Associate Manager. As an Associate Manager -you will be responsible for overseeing the customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities

  • Improve the company: Make recommendations to enhance processes and boost ease and efficiency
  • Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge; handle operations & support for platforms & products.
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Qualifications

Education Requirements: B.E / B.Tech / M.C.A 

Experience Requirement :8-10 Years Experience in SQL/PLSQL,  SQL Server.

Health care domain knowledge and Agile SCRUM methodologies experience will be an added advantage.


To succeed in this position, you must: 


  • Have Knowledge on SQL/PLSQL
  • Have Knowledge on SSIS, SSRS packages
  • Have excellent working knowledge of MS Office applications
  • Be reliable in following through with commitments and responsibilities
  • Be creative and resourceful in finding effective solutions to problems and situations
  • Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong verbal and written communication skills; be able to communicate technical concepts in a clear, constructive, and professional manner to non-technical users
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