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Job ID / Title:
Associate Manager - Account Management
Job Category:
Service Delivery Management
Work Location:
Ward Ave

Job Description

Sutherland is searching for a Customer Service Team Manager to lead, develop, and motivate a high-performance team of support professionals. We are looking for somebody who can understand the needs of individuals and work to instill knowledge and confidence. If you believe you have what it takes and are looking for a fulfilling career within an expanding company, apply today!

Team Managers in this role get to:

  • Influence the lives of others: Develop, train, and manage team members
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
  • Keep management updated: Relay important information in the form of timely and accurate report


Our most successful candidates will have:

  • Demonstrated leadership skills; able to take the lead in making improvements and resolving issues
  • Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
  • Ability to be customer-oriented in managing communications and issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; able to be a team-player
  • Must have completed phase 1 of TMU
Apply Now