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Job ID / Title:
Associate - GTI
Job Category:
Help Desk
City:
Navi Mumbai
State:
Maharashtra
Work Location:
Airoli 2

Job Description


Sutherland is seeking a strategic-thinking and dynamic person to join us as a GTI Recording Associate.We are a group of driven and energetic individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! 


Responsibilities:

  • Enable the workforce: Support and maintain technological and security infrastructures and Address user incident and service request tickets and respond to outages
  • Help others: Relate to customers to remedy their frustration or confusion in resolving issues and Test alternative pathways until you resolve an issue
  • Support the team: Remove obstacles that may be hindering individual and group progress and Direct unresolved issues to the next level of support personnel
  • Keep management updated: Relay important information in the form of timely and accurate reports and Help create technical documentation and manuals
  • Responsible to provide technical assistance to clients
  • Ensure prompt and accurate customer service and increase client satisfaction.

Qualifications

Education Requirements: BSc in Computer Science, IT or relevant field

Experience Requirements:Proven work experience as a desktop support Engineer, Technical support engineer or similar role. Background in NICE and VERINT recording platforms would be preferred. 

 

To succeed in this position, you must: 

  • Be able to perform remote troubleshooting and provide clear instructions.

  • Have excellent problem-solving and multitasking skills.
  • Have customer-oriented attitude.
  • be able to install, upgrade and troubleshoot recording systems.
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