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Job ID / Title:
Lead - WFM Scheduling
Job Category:
Workforce Planning
City:
Bangalore
State:
KA
Work Location:
Bangalore - Bhartiya City (BTC)

Job Description


Sutherland is seeking an analytical and attentive person to join us as Lead - WFM Scheduling. The Lead in Work Force Management will be responsible for building schedule plans for assigned programs and monitoring efficiency of schedules. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Work Force Management Scheduling lead in this role get to:
  • Be the expert: Study historical trends and actual shrinkage to change & adapt scheduling plans; Ensure scheduling efficiency 
  • Extend support: Plan team activities such as meetings, training, and coaching sessions 
  • Strengthen relationships: Participate in team calls to understand the project objective, seek relevant clarifications and respond appropriately to client queries
  • Set the path to success: Design the research framework, approach on the basis of preliminary research and allocate responsibilities 

Qualifications

Our most successful candidates will have:

  • Attention to details
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Reliability in following through with commitments and responsibilities
  • Ability to innovate and deploy data-driven business solutions
  • Ability to manage and navigate a constantly changing business environment
  • Basic WFM knowledge
  • Ability to work proficiently in MS Excel
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