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Job ID / Title:
Associate Professional - WFM
Job Category:
Quality Assurance
Tamil Nadu
Work Location:

Job Description

Sutherland is seeking an organized and attentive person to join us as a Associate Professional - WFM. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Reporting Specialists in this role get to:

  • Keep things running: Maintain communication with consultants and participate in scheduling procedures and adherence; analyze real-time workload requirements 
  • Keep management updated: Compile and monitor data and reports; provide feedback as needed, Relay important information in the form of timely and accurate reports; educate end-users on reports and findings
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting 
  • Enable sound decision-making: Collect data and ensure accuracy; provide analysis and insight


Educational Requirement:  Undergraduate/Graduate.

Our most successful candidates will have:

  • One or more years of RTA or WFM experience in a contact center environment
  • Bachelor’s degree in a business-related field
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Customer-oriented attitude in managing communications and issues
  • Ability to efficiently manage Real time activity and keep track of multiple schedules, meetings, and initiatives
  • Ability to work proficiently in MS Excel
  • IEX tool knowledge will be added advantage.

Apply Now