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Job ID / Title:
CCOD / Reporting Specialist
Job Category:
Workforce Planning
City:
Bogota
State:
Cundinamarca
Work Location:
Neighborhood Toberín

Job Description


Sutherland is seeking an organized and attentive person to join us as a CCOD Reporting Specialist. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!


Reporting Specialists in this role get to:

  • Keep things running: Schedule meetings with the reporting team to stay current with real-time activities and issues
  • Keep management updated: Compile and monitor data and reports; provide feedback as needed
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting

Qualifications

Our most successful candidates will have:

  • One or more years of reporting, RTA or WFM experience in a contact center environment
  • Bachelor’s degree in a business-related field
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
  • Customer-oriented attitude in managing communications and issues
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
  • Ability to work proficiently in MS Excel
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