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Job ID / Title:
Product Manager
Job Category:
Project Management
USA Offsite
Work Location:

Job Description

The Team

The Labs Product team is based in our San Francisco studio in SoMa, two blocks from the Embarcadero. We sit at the intersection between Sutherland Labs, Sutherland Digital and Sutherland itself, helping to give birth to ideas, prototypes and live product deployments. Our goal is to bridge the digital and physical world by simplifying and automating many of the painful customer service processes.

The Team’s main focus is on delivering chatbots centered around customer experience/support for Fortune 500-1000 brands. Our platform is based on + + Google Cloud/AWS platform. We typically run Client workshops for discovery and manage end-to-end delivery.

You’ll be working alongside a diverse team psychologists, anthropologists, ethnographers, filmmakers, engineers, product managers, strategists, and many more, to design best in class experiences for large well known brands across the Fortune 500/1000 and unicorn startup world.

You’ll be joining a culture of curious and diverse thinkers and a collaborative, hands-on environment where taking a different perspective is always encouraged.

For more information about Sutherland Labs, please visit:
For more information about Sutherland Global, please visit:

Key Responsibilities

Product Leadership

     Bring AI ideas to life: Support the product development lifecycle from concept through customer validation, roadmapping/prioritization, product development, business development, pre- and post product marketing

     Develop platform tools to support Client business case development, scoping and Go-to-Market strategies

     Evangelize and represent the strategic and tactical position of the Product organization across internal partners and external vendors and Clients


  • Skills You Bring


          3-5+ years of experience delivering highly successful and innovative consumer mobile products with your fingerprints all over them - you’re extremely proud of what you’ve accomplished

          Prior experience across different working environments, including: agency/dev shop, enterprise, startups and innovation divisions

          Design-centric: You get design and the difference between UX, UI and “Design” and “design”

          You bring examples to the table of your past tough product challenges you conquered because you were unwilling to make your problems your customers’ problems

          A “customer” entrepreneur - You’re biased toward action, great collaborator and master disambiguator/simplifier - effortlessly embracing ambiguity and pushing toward clarity and delivery

         Stakeholder-liaison: You take great empathy for a wide variety of stakeholders and  manage multiple competing interests of internal and external stakeholders while balancing priorities and maintaining user-driven focus

          Data-informed: You seek data to tell the story and drive decisions without getting stuck in analysis paralysis

          Thirsty: You have an insatiable desire to grow and learn


    Engineering chops

          Strong ability to whiteboard and document technical challenges with internal, Vendor and Client engineering teams

          Fanatical about API/Microservices, cross-browser development and automated testing (Selenium, etc.)

          Full-stack cloud infrastructure knowledge with appreciation of high availability systems across wide ranging devices and environments, including legacy systems


    Client Solutioning

          Ability to quickly prototype and operate within our Client's’ existing legacy infrastructure

          Respects design (read: gives a damn about users) and not merely business stakeholders

          Fluent in distilling and articulating vague and complex issues


    Personal skills

         Excited to embrace the unknown and inspire new ways of thinking

         Natural hacker and learner, keeping on top of latest trends

         Product Ownership mindset: Reliable, takes pride in the quality of their work and has great problem-solving design skills


          Expertise in drafting Statement of Work (SOW) and Master Service Agreement (MSA) for Clients

          Familiarity with chatbot/IVR development: Amazon Lex, Google API.AI,, Watson, etc.

          Prior experience with server-side languages: NodeJS, Python, Rails

          Prior experience with ML/AI development, big data analytics and applications, and messaging apps and platforms


    Other Requirements

         Strong, well rounded portfolio (e.g., GitHub, Behance, personal website) that showcases the required areas of experience

         Eligibility to work in the US

         Global and domestic travel may be required

         Must have experience or flexibility to work with distributed teams across multiple time zones

         Role is located in San Francisco

    Application instructions

    Please submit your resume, cover letter and portfolio to,include the job title & location in the subject of your application.

    No external recruiters, thank you.

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