Job ID / Title:
Travel Reservation Specialist
Customer Service Internet
Sutherland is looking for brilliant, compassionate, full-time Travel Reservation Specialist to join our Customer Experience Team! Quick on your feet? Interested in supporting the travel industry? Together, our teams assist our clients’ hosts and guests to ensure they have the best support and an excellent experience every time. We’ve got it covered from 5 feet to 15,000 feet.
If you’re passionate about travel and building excellent relationships, we want to talk to you!
Each day we give you:
Spirit – We work as a team and together we thrive!
Empowerment – We support you with solid training and ongoing coaching
Fun – We laugh, let our hair down and dive right in to our fun & engaging workspace!
Growth – We provide limitless leadership and career paths
Opportunity – We help you earn travel credit to see the world
Fuel – We serve foods from your favourite local eateries – It’s more than a bag of peanuts!You bring:
Sincerity – You’re a great listener, thoughtful, reliable, and genuine in your connection with others
Passion – You love travel and you’re committed to finding amazing solutions for our hosts and guests, every time
Commitment – You’re looking for a full-time opportunity and want a stable working environment
Creativity – You’re efficient and eloquent in written and verbal communication, and you have 1-3 years’ experience using those skills in a customer-facing role
Knowledge – You’ve completed High School (or, even better, your Associate’s), and you have a flair for adapting to new technologyYou will provide unforgettable travel experiences by:
Researching and troubleshooting problems quickly utilizing all available resources
Responding with thoughtful and accurate messages while maintaining a high level of professionalism
Multi-tasking to monitor and control concurrent tasks simultaneously
Identifying and solving customer challenges, including mediating between guests and hosts, and escalating issues appropriatelyYour new adventure is an application away.
Start Here. Start Now.
Our most successful candidates will have:
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
- Prior customer service experience preferred