Company Description:
Join Sutherland - Where Your Career Soars!
About us!
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
At Sutherland, You'll:
- Dive into intriguing projects for renowned global brands.
- Grow and sharpen your skills in a vibrant and supportive environment.
- Collaborate with exceptional talents on exciting initiatives.
Job Description:
To make sure our customers have an awesome experience, you'll be the mastermind behind:
- Review and validate customer documents;
- Assess potential risks linked to customer profiles and transactions;
- Maintain accurate and well-organized records of document verification and customer data;
- Collaborate with different departments to resolve verification-related issues;
- Stay updated on KYC, AML, and compliance regulations to follow best practices;
Qualifications:
- Minimum Language requirements: English (B2);
- 6 Months+ of relevant working experience in a back-office or customer support role will be considered an advantage;
- Attention to detail;
- Proactive and Customer-centric;
- Basic computer skills & MS Office / Google Suite proficiency;
What we offer:
- Long-term job security with a permanent contract.
- Additional health and life insurance coverage.
- Generous annual leave.
- Food vouchers and paid breaks.
- Competitive salary and clear career progression.
- World-class on-the-job training.
- Cozy office in Sofia
- 24/7 shifts available
Additional Information:
All your information will be kept confidential according to EEO guidelines.
