Company Description:
Join a leader in digital transformation with over 37 years of experience in reshaping customer experiences and catalyzing growth through innovative AI-based products and platforms. At Sutherland, or "One Sutherland," we are an interconnected and operationally proficient global team. Our presence in Bulgaria since 2008 has seen us grow to over 2,000 employees across Sofia, Varna, and Burgas, providing top-tier technical support and customer service across 17 European languages. We invite you to join our vibrant team dedicated to excellence and cultural cohesion.
Job Description:
We are seeking a proficient Luxury Hotel Customer Advisor fluent in both Dutch and English. This role is crucial for crafting exceptional experiences for our luxury hotel clientele. As a key part of our team, you will leverage your language skills and customer service prowess to provide distinguished service and support, ensuring an unforgettable customer journey.
Qualifications:
- Fluency in Dutch and English, both written and verbal.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality service.
- Problem-solving skills and the ability to adapt to changing customer needs
- Previous experience in customer service, preferably in the hospitality industry, is a plus..
Additional Information:
We Offer
- Job Security: Permanent contract with long-term career opportunities.
- Health & Wellness: Additional health insurance, life insurance, and an Employee Assistance Program with 24/7 psychological support.
- Work-Life Balance: 21 days of paid annual leave and 1.5 hours of paid breaks daily.
- Compensation & Benefits: Competitive salary, food vouchers, and a partially covered Multisport card.
- Career Growth: Clear career paths with opportunities for internal promotion and professional certifications.
- Work Flexibility: Ability to work from home and a workspace in our Sofia office.
- Efficient Digital Processes: Enjoy a seamless experience with the digital administration of employee documents and HR processes, powered by eSignature technology.
- Employee Rewards: Attractive referral program, performance recognition, and gifts for special life events (e.g., birth or adoption).
- Community & Culture: Regular team-building events, wellness programs, and corporate social responsibility initiatives.
- Modern Work Environment: On-site parking (per company policy) and access to cutting-edge technology.
