Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description:
Service Excellence Leaders in this role get to:
- Support Service Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-line through sustainable and repeatable actions following Sutherland’s Model
- Lead projects and deliver QNI / CM Benefits for the programs assigned through DMAIC, Lean, Variation Based Management and/or other Quality tools or framework
- Drive Platinum Standard in Performance by improving performance thru bonus maximization, productivity and efficiencies in the Business Vertical / Program assigned.
- Lead Transformation projects through digitization or process improvement in different business verticals or programs by working closely with program heads and cross functional leads
- Train and mentor Service Delivery and Functional groups on Lean Six Sigma Methodologies
- Provide direction to Performance Managers and Business Analysts to achieve internal and external goals
- Exemplify the company's core values: Integrity, leadership, people, clients and entrepreneurial spirit
Qualifications:
- One year experience in managing data analytics
- Is able to create story from numbers or transform numbers into positive actionable recommendations
- Has experience in running and mentoring projects that deliver additional value
- Experience on MS Office (Excel practitioner)
- Lean Six Sigma Green Belt Certified a requirement (non-conditional)
- Black belt training or certification preferred not required
- Background in facilitating LSS Training
- COPC desired not required
- Clear communication skills
- Self starter
Additional Information:
All your information will be kept confidential according to EEO guidelines.
