Job Description:
We are seeking a friendly and customer-focused Retail Customer Support Associate to join our team in Mandeville, Manchester Parish, Jamaica. In this role, you will be the face of our company, providing exceptional customer service and support to our valued clients.
- Greet and assist customers in a warm and professional manner
- Respond to customer inquiries and provide product information
- Process sales transactions accurately using our Point of Sale (POS) system
- Handle customer complaints and resolve issues with empathy and efficiency
- Maintain a clean and organized retail environment
- Collaborate with team members to ensure a positive shopping experience
- Stay updated on product knowledge and promotions
- Assist with inventory management and restocking as needed
- Provide feedback to management on customer preferences and trends
- Participate in team meetings and training sessions to enhance skills and knowledge
Qualifications:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer skills and familiarity with Point of Sale (POS) systems
- Customer service orientation with a friendly and empathetic demeanor
- Ability to work in a fast-paced environment and multitask effectively
- Previous retail or customer service experience preferred
- High school diploma or equivalent
- Flexibility to work various shifts, including weekends and holidays
- Physical ability to stand for extended periods and lift up to 25 pounds
- Passion for delivering exceptional customer experiences
Additional Information:
All your information will be kept confidential according to EEO guidelines.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.
