Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description:
Agent Skill Requirements
Location - Chennai, India
Required Qualifications
Excellent fluency in English - Proficiency & Comprehension (spoken and written) as verified by an Expedia-approved formal test
Accent neutral verbal communications (B1H)
Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDSs. Farelogix experience a plus.
Minimum 18 months of experience in ADM Research for an airline preferred or equivalent experience in Ticketing and/or Fare Auditing.
Critical thinking with the ability to research ADMs thoroughly, collect and analyze all data points to determine best resolution by capitalizing on in-depth knowledge of airline fare policies, schedule change, exchanges, etc.
Independently driven to learn new applications, technologies, skills and a self-starter
Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis
Qualifications:
HSC or any graduation
Additional Information:
All your information will be kept confidential according to EEO guidelines.
