Company Description:
Sutherland is seeking a dynamic and intuitive person to join us as a Professional Talent Acquisition / Recruiter. We are a group of energetic and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
"1. Supports across live chat, email, phone, Social Media, and App reviews.
2. Upholds the Disney brand, champions fan loyalty, and the Guest experience.
3. Delivers exceptional Guest Service, to achieve required customer satisfaction targets.
4. Responds and resolves Guest queries efficiently, in a timely manner.
5. Maintains up to date knowledge of products and updates to the product.
6. Adheres to and follows any Disney processes to resolve Guest queries.
7. Ensures that any or all relevant Guest information, and detail of query, is recorded accurately and timely in the CRM.
8. Takes ownership of queries or complaints raised by Guests, to resolve their concerns.
9. Maintains a clear and consistent tone of voice that reflects the Disney brand in line with quality and language guidelines.
10. Highlights any potential contact drivers and shares learnings gathered with Disney GX team.
11. Demonstrates a full understanding of the business processes, procedures, and relevant product knowledge and systems so that accurate information is provided to the Guest at all times. "
Qualifications:
- Has good written and spoken communication skills
- Is confident in decision making, in line with business processes supplied
- Has basic computer skills, typing/keyboard skills and experience in navigating across different IT systems
- Prefer experience working in customer service or contact center
- Has experience working in a fast-paced environment, with changing business priorities.
- Has completed High School level or K-12
- Has a passion for providing an exceptional Guest experience
- Enjoys taking ownership of queries
- Has great attention to detail and is well organizedIs a conscientious and reliable individual who is passionate, enthusiastic, and a team player, with a positive attitude.
- Demonstrates a strong understanding of customer satisfaction and service excellence.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
