Company Description:
Sutherland is seeking an attentive and goal-oriented person to join us a Sr. Training Supervisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
You are expected to:
- Supervise/Observe training delivery in class.
- Guide/Coach trainers on technical soft-skills related aspects.
- Assess/Analyze/Monitor KPI performance for waves.
- Create effective action plans for improvements in training results.
- Supervise, observe, and coach the nesting leads and support resources.
- Deliver and evaluate soft & technical skills training on all aspects of client training.
- Create, facilitate and / or revise training materials and documents to equip staff with fundamental skills and knowledge.
- Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
- Facilitate all aspects of floor-training and manage new hire training life cycle.
- Supervise and coach learners in nesting and refresher training type environments.
- Oversee new hire progression and enhancement training.
- Provide feedback and implement appropriate solutions.
- Coach and give feedback to trainees to help them fulfill performance metrics.
- Understand needs, resolve issues and meet company expectations.
- Be the point of contact for all training requirements.
- Engage with training partners from the client location and work with in, establishing effective processes that has a positive outlook of new hire speed to proficiency and enables SD with flexible practices that can positively influence the program performance on core metrics governing customer and business efficiency.
Qualifications:
Our most successful candidates will have:
- Earned a bachelor’s degree in any field (Major in Education or Communication preferred).
- At least 1-2 years of work experience as a training supervisor/associate manager.
- Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
- Strong English verbal and written communication skills.
- Strategic in developing solutions and process improvements.
- Willingness and ability to work in a shifting or graveyard schedule.
- Be able to communicate in a clear, constructive, and professional manner.
- Ability to be pro-active in developing trust and professional report with employees and team members.
- Work as a team player.
- Demonstrate leadership skills.
- Be able to take the lead in making improvements and resolving issues.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
