Company Description:
Join Sutherland - Where Your Career Soars!
About us!
Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
About your next great opportunity:
Looking for a flexible, behind-the-scenes role? Join our team and enjoy 24/7 shift options, no calls to answer. It's the perfect job for those who love working in the back office, with all the flexibility and support you need! Join a leader in the GameTech industry and help maintain a secure and welcoming platform for players by addressing disruptive activities.
Join us in our cozy Sofia office where ideas flow and teamwork thrives!
Job Description:
To make sure our customers have an awesome experience, you'll be the mastermind behind:
- Reviewing customer documents to verify their identities.
- Evaluating risks associated with customer profiles and financial transactions.
- Monitoring ongoing transactions, including withdrawals, for unusual activity.
- Reporting suspicious transactions according to the escalation guidelines.
- Keeping precise and comprehensive records of document verification processes and customer data.
- Handling and sharing sensitive information securely and appropriately.
Qualifications:
Here's what you will need in your toolkit:
- Minimum Language requirements: English (B2);
- 6 Months+ Relevant working experience in a back-office role will be considered an advantage;
- Attention to detail;
- Proactive and Customer-centric;
- Basic computer skills & MS Office / Google Suite proficiency;
What we offer:
- Long-term job security with a permanent contract.
- Additional health and life insurance coverage.
- Generous annual leave
- Food vouchers and paid breaks.
- Competitive salary and clear career progression.
- Cozy office in Sofia
- World-class on-the-job training.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
