Company Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Subject Matter Expert who will lead, develop and motivate a high-performance team of support professionals.
If you believe you have what it takes and you’re ready to take the next step in your career, come work with us!
Job Description:
Key Responsibilities:
- Manage a high volume of business and consumer account inquiries professionally and effectively.
- Lead compilation and updating of accounting records with issued invoices, processed payments, new balances and customer contact information within all servicing systems (e.g. SAP)
- Lead and investigate outstanding and/or overdue account balances and resolve customer inquiries.
- Knowledgeable in filing Liens and Dispositions.
- Have a thorough understanding of the various system tools and operational procedures utilized within the program.
- Able to communicate effectively with other departments as well as external collection agencies and law firms to resolve issues as applicable.
Qualifications:
Required Experience/Skills :
- Previous experience as Accounts Payable, Accounts Receivable specialist, 2 to 3 years’ experience would suffice.
- Knowledge of accounting/billing software such as SAP.
- Accounting or Accounts Receivable/Order to Cash background.
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have an excellent working knowledge of MS Office applications
- Proficient in English communication.
- Must be able to speak Mandarin and Japanese.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
