Company Description:
Sutherland is seeking an organized and goal-oriented person to join us as an Sr Operations Manager – Tech and Sales. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Sr Operations Manager in this role get to:
Strengthen relationships:
Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.
Impact the bottom line:
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
Improve the company:
Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland’s reputation:
Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce:
Determine training needs to equip staff with fundamental skills and knowledge.
Qualifications:
Our most successful candidates will have:
- Bachelor's degree/Associate degree from an accredited college or university.
- Three years operations and management experience; Process transformation experience required.
- Strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
- Ability to efficiently manage time and keep track of multiple schedules, meetings and initiatives.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner.
- Excellent working knowledge of MS Office application.
- Experience in managing a team of work-from-home direct reports.
- Proficient in English.
- Must have relevant experience in handling a webhosting and sales account or technical account and sales account.
Internal Candidates:
- Must pass the HR filtering (tenure, no active disciplinary action)
- With annual performance rating of Exceeds Most or Clearly Exceeds in the last performance cycle
Additional Information:
All your information will be kept confidential according to EEO guidelines.
