Company Description:
Are you ready to dive into the exciting world of technology and customer service? Sutherland Bulgaria is actively seeking enthusiastic Tech Support Advisors specializing in antivirus software. If you have a passion for providing top-notch technical support and want to collaborate with global leaders in IT security, this is your opportunity!
Job Description:
Antivirus Support Specialist:
Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Problem Solver:
Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience.
Technical Expert:
Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality.
- Fixed working hours from 10:00 to 19:00, Monday to Friday, with no weekend shifts.
- Flexible work-from-home options within Bulgaria
- World-class online initial training to get you started.
- Stable job with a long-term contract.
- Comprehensive health and life insurance.
- 24 days of paid annual leave, including 3 wellness days.
- Generous daily paid breaks of 1.5 hours.
- Food vouchers.
- Defined career paths with a focus on technical growth.
- Competitive salary.
Qualifications
- Excellent verbal & written skills in Dutch(B2H/C1 Level).
- Good verbal & written skills in English(B2 Level).
- Previous experience in Customer Service is an advantage.
- Intermediate technical PC knowledge and ability to multitask.
- Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution.
- Positive attitude and great interpersonal skills, with a “can do” attitude.
- Ability to present complex information in a simple and understandable way.
Additional information
- Employee assistance program with 24/7 access to psychological support.
- Exclusive discounts via our employee discounts portal.
- Lucrative employee referral program.
- Vibrant rewards and recognition program.
- Relocation package for those moving to join us.
- Parking available as per company policy.
- Multisport card for health and fitness benefits.
- Continuous learning with access to in-house training and certification opportunities.
- Frequent employee wellness and engagement events.
- Gifts for significant life events like births or adoptions.
- Participation in CSR activities and team building.
- Exposure to global business practices and industry expertise.
