Company Description:
Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Managers in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.
Qualifications:
Our most successful candidates will have:
- A Bachelor’s Degree
- Three years of operations and management experience; Process transformation experience required.
- Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
- Excellent working knowledge of MS Office applications.
Additional Information:
Requirements and Expectations from the role:
- Must have hands-on experience in managing sales and tech operations
- Ability to do a root-cause analysis to improve key performance
- Effective Coaching and Mentoring Skills
- Must be able to work independently with minimal supervision within 90 days
- Must be able to manage client communications and reviews
- Champion of employee experience
- drive morale in collaboration with HR and Dr. Fun/Engagement Manager
- Must be proactive in identifying people and process issues
- Focus on all aspects of operations
- productivity, quality, people, and profitability
- High energy, results-driven, and uphold Sutherland values
- Strong written and verbal communication
