Company Description:
Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
Job Description:
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Responsibilities:
• Collection of all accounts using various collections methods – outbound/inbound calls and e-mails.
• Reviewing open accounts from the daily report
• Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
• Provide customer service regarding sending statements, collection issues, process customer refunds
• Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
• Adherence to Control and Compliance
• Follow and update the Standard Operating Procedure (SOP)
• Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction
What we offer:
• We offer competitive salary
• Standard working hours
• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
• Rewards program
• Trainings following the leading global standards for highest quality of Customer Service and Technical Support
• Structured working environment
• Career opportunities
• Work from home
• Team Building activities
Requirements:
• Fluency in verbal and written communication in English language (B2 and above)
• Fair working knowledge in MS Office (Excel)
• Basic accounting knowledge if necessary
• Relevant BPO (Finance and Accounting) experience preferably
• Multi Lingual skillset would be an added value
