Company Description:
Sutherland is seeking a reliable and detail-oriented person to join us as Subject Matter Expert – Travel Vertical. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
Responsibilities:
- Empower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.
- Impact the bottom line: Conduct BQ / Remedial training for the folks in nesting. Also, conduct floor interventions for BQ teams.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Take the lead: Delivering new hire training for the business, ensuring a good learning experience for the new hires, ensuring new hires are equipped with relevant skill sets to meet the production goals from the first month post-nesting.
- Should partner with quality and training manager to identify skill and knowledge gap that leads to an in stable performance trend.
- Work with the training manager to prepare training content to run a BQ intervention for the business and Work with the training manager in catering the learning via the update management process and new launches.
Qualifications:
Our most successful candidates will have:
- At least 1 year travel or hospitality background/experience in a BPO setting.
- Excellent Data Mining skills.
- Ability to think outside of traditional role to evaluate business implications.
- Ability to interpret data, identify trends, and make suggestions for improvements.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
Internal Qualifications:
- Must have FY24 PDP score of Exceeds Most or Clearly Exceeds
- Tenure of at least 18 months
- No Active DA
Additional Information:
All your information will be kept confidential according to EEO guidelines.
