Company Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Billing and Collections Team Manager who will lead, develop and motivate a high-performance team of support professionals.
If you believe you have what it takes and you’re ready to take the next step in your career, come work with us!
Job Description:
As a Billing and Collections Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:
Key Responsibilities:
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Lead compilation and updating of accounting records with issued invoices, processed payments, new balances and customer contact information within all servicing systems (e.g. SAP)
- Lead and investigate outstanding and/or overdue account balances and resolve customer inquiries.
- Knowledgeable in filing Liens and Dispositions.
- Have a thorough understanding of the various system tools and operational procedures utilized within the program.
- Able to communicate effectively with other departments as well as external collection agencies and law firms to resolve issues as applicable.
Qualifications:
Required Experience/Skills :
- Previous experience as a Billing & Collection clerk or a similar role.
- Knowledge of accounting/billing software such as SAP.
- Accounting or Accounts Receivable/Order to Cash background
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Have excellent working knowledge of MS Office applications
Additional Information:
All your information will be kept confidential according to EEO guidelines.
